Frequently Asked Questions
Everything you need to know about enhancing your home with ussa.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home products?
Yes, all ussa products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your home remains beautiful.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in original packaging and unassembled. Please note that custom-made or final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
Are your materials sustainably sourced?
Sustainability is a core value at ussa. We prioritize FSC-certified woods, recycled textiles, and eco-friendly finishes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna for larger home investments.